Frequently asked questions
Answers for travellers, owners and investors.
Guests
How do I book a home?
Describe your stay from the property page or the contact page: the team replies with availability.
Why are prices not displayed?
Rates depend on the dates and length of stay. The team gives you the exact price for your stay.
Who do I contact during the stay?
The team managing the home is your contact throughout the stay.
Owners
How does it start?
With an estimate request: the team reviews the home, then presents a management proposal.
Which services does the agency handle?
Preparation, marketing, guest relations, housekeeping and reporting. Each service is marked as included, optional, handled by a partner or not offered.
Can I use my own property?
Personal use periods are agreed with you when management is set up.
Who looks after maintenance?
The agency coordinates cleaning, linen and small technical repairs between stays. Renovation is handled by partners.
How am I kept informed?
Through regular conversations and a summary of stays and work carried out.
What are the fees?
Fees are set out in the management proposal presented after the home has been reviewed. No rate card is published until the agency confirms it.
Investors
Does Sweet Escape sell properties?
No. Transactions, financing and tax advice are handled by authorised partners. The agency works on the rental project, preparation and management.
Do you advertise returns?
No. A study reviews your project with its assumptions, costs and several scenarios, with no promise of performance.
How do I start?
By describing your project through the dedicated form: budget, area, horizon and level of involvement.
Who prepares the home after purchase?
The agency coordinates rental preparation: layout, equipment, photos and listing. Works are carried out by partners.
Does the agency manage the property afterwards?
Yes, if you wish: the project then moves to the support described on the property management page.